FAQ

Q:  My orthotics DO NOT have a plastic portion shaped like my foot. Can you refurbish these?
A:  No. We can only refurbish orthotics that have a plastic body or shell. Contact us if you are unsure.

Q:  How long does your process take?
A:  We need two weeks to refurbish your orthotics to like-new condition. Round trip shipping takes between four and six days. Let’s plan on three weeks door-to-door.

Q:  What materials will you use to refurbish my orthotics?
A:  We use the same fine materials used by prescription orthotic laboratories. The colors may be different, but the specifications will be the same or better.

Q:  Will you duplicate my original prescription?
A:  We will examine and measure your orthotics to determine the original prescription. All the original shapes, angles, and density of materials can be accurately replicated on your refurbished orthotics.

Q:  Can I request changes from my original prescription?
A:  No. Our service is to duplicate your original prescription. We can make your covers longer or shorter, but we do not recommend altering your prescription. If you have an unresolved foot problem, you should see a doctor.

Q:  I have more than one pair of shoes. Can I get a duplicate pair of orthotics?
A:  Yes, we can create a precise duplicate of your old orthotics. Combine this request with Refurbish to save $40.00

Q:  Is shipping FREE?
A:  Yes, shipping both ways is always FREE. Your old, worn orthotics ship to us for free and we ship your beautiful, refurbished orthotics back to you for free. You will receive a prepaid shipping label by email when you order.

Q:  Do you guarantee your work?
A:  We stand behind our work 100%. Please click here for our guarantee.

Q:  How should I send you my old, worn orthotics?

• Once you check out, you will receive an email with a prepaid Priority Mail label
• Pack your orthotics in a padded envelope or small box
• Print out and attach the prepaid label to your package
• Put a copy of your order confirmation or shipping label inside the package
• Give the package to your mail carrier or take it to the post office